Privacy Policy

Last updated: 17th November 2025

This Privacy Policy explains how Charms by Christina (“I”, “me”, “my”) collects, uses, and protects your personal information when you visit or make a purchase from charmsbychristina.com

I am committed to respecting your privacy and keeping your data safe.
If you have any questions, please contact me at: christinalilah@gmail.com

1. Who I Am

Christina Wagner, trading as Charms by Christina, is a UK-based sole trader.
Email: christinalilah@gmail.com
Address: Hodgkin Way, Wokingham, Berkshire

2. What Information I Collect

I may collect the following information:

Information you provide directly

  • Your name

  • Email address

  • Postal address

  • Order details

  • Any information submitted through forms (e.g., questions, custom requests)

Information collected automatically

When you browse the website, certain data is collected automatically:

  • IP address

  • Browser type

  • Device type

  • Pages viewed

  • Cookies and similar technologies

This helps me improve the website and understand how visitors use it.

3. How I Use Your Information

I use your personal data for the following purposes:

  • To process and fulfil your order

  • To communicate with you about your order

  • To respond to enquiries or provide customer support

  • To improve the website and user experience

  • To comply with legal obligations (e.g., tax records)

  • If you choose to opt in: to send marketing emails or updates

I never sell or trade your personal information.

4. Legal Bases for Processing (GDPR)

I process your information under the following lawful bases:

  • Contract: to fulfil your order

  • Legal obligation: for tax, accounting, and record-keeping

  • Consent: for marketing emails (you may withdraw consent at any time)

  • Legitimate interests: to improve and secure the website

5. Sharing Your Information

I only share your data with third parties when necessary to run the business, such as:

  • Payment providers (e.g., Stripe, PayPal)

  • Website hosting platforms (Squarespace)

  • Delivery services (e.g., Royal Mail)

  • Analytics tools (e.g., cookies used by Squarespace)

These providers use your information only as necessary to deliver their services.
I do not sell your data to anyone.

6. Cookies

This website uses cookies to:

  • Make the site function properly

  • Remember your preferences

  • Monitor website performance

Most browsers allow you to disable cookies if you prefer.

7. How Long I Keep Your Information

I keep personal data only as long as necessary:

  • Order information: up to 6 years (legal tax requirement)

  • Enquiry emails: up to 12 months

  • Marketing emails: until you unsubscribe

You can request deletion of your data at any time (except data I must keep legally).

8. Your Rights

Under UK data protection law (GDPR), you have the right to:

  • Access your personal data

  • Correct inaccurate information

  • Request deletion of your data

  • Restrict or object to processing

  • Withdraw consent (for marketing)

  • Request a copy of your data

To exercise any rights, contact: christinalilah@gmail.com

9. Security

I take reasonable steps to protect your data, including secure platforms, strong passwords, and access limits.
However, no method of transmission is 100% secure.

10. Changes to This Policy

I may update this Privacy Policy from time to time.
The latest version will always be posted on this page.

11. Contact

If you have any questions about this policy or your data, please contact:

Christina Wagner
Email: christinalilah@gmail.com